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Frequently asked questions

Do I need to create a new account on www.mymagazine.co.uk?

Yes, if you don’t have one already.  Visit www.mymagazine.co.uk, enter your email address and click ‘Next’ to begin creating an account.

If you already have an account, you can log in by visiting www.mymagazine.co.uk

How do I create a new account?

You can create an account and access your subscription using your email address at www.mymagazine.co.uk.

As long as you don't already have a My Magazine account, when you've entered your email address and clicked 'Next', you’ll be prompted to enter your name, postcode, country and magazine title.

If you have any problems logging in please contact Customer Services on 0330 3331 122

What can I do if I do not receive an issue on time?

Please contact Customer Service. Please remember to notify Customer Services if you change your address, allowing up to 4 weeks depending on magazine delivery schedules.

Please allow up to 6-8 weeks for delivery of your first subscription copy. If you've still not received your first issue, please contact us.

My copies are arriving late, damaged or not at all. What should I do?

Please contact us. We will investigate with the postal authority, and send out replacements where appropriate.

I am moving house. How do I change my address?

Please log into www.mymagazine.co.uk or contact us. We need 6 week’s notice to guarantee that your address can be changed in time for your move date.

When does my subscription expire?

If you pay by Direct Debit, your subscription will continue until you ask us to stop sending the magazine. If you pay by cheque, credit or debit card, you will find your subscription end date on the letter confirming your subscription and on your renewal letters. Alternatively, log on to www.mymagazine.co.uk where you can find full details of your subscription.

When will the first issue of my gift subscription be delivered?

Your gift subscription will normally start with the next available issue, unless otherwise specified. Please contact us as soon as possible to specify the start issue for your gift subscription.

Why are you writing to me before my subscription has ended?

If you pay by credit card, debit card or cheque, we will send you renewal notifications each year. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you do not wish to receive these letters please contact us, or why not consider renewing by Direct Debit? Your payment will be taken on a regular basis and your subscription will simply continue until you tell us to stop sending you copies of Golf Monthly.

How do I renew my subscription?

You can easily renew your subscription online by logging into www.mymagazine.co.uk or alternatively please contact us. If you're paying by Direct Debit, or continuous credit card, your subscription will continue on your current price until we advise you otherwise. You don't need to do anything, and we will continue to send copies out to you every month. If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription.

What happens when my subscription comes to an end?

If you are paying by Direct Debit, your subscription will automatically continue with regular payments. If you paid by credit or debit card or by cheque, we'll send you letters to ensure you have enough time to renew your subscription before it ends.

I would like to cancel my subscription

We hope you enjoy your subscription. If for any reason you're not satisfied, you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns. To cancel or pause your subscription please contact the Customer Services team.

If you cancel your subscription, you will miss out on these fantastic benefits:

• Savings on newsstand prices
• Never missing an issue - no more disappointment if your newsagent sells out
• Free delivery to your door

Digital subscription help

For digital support please visit https://www.futureplc.com/app-support/. Alternatively, contact our customer care team on +44 (0) 330 3331 122 (Mon-Fri, 8.30am-7pm, Sat 10am-3pm) or email help@mymagazine.co.uk.

How do I purchase single issues, back issues, binders or guides and specials?

If you wish to purchase a back issue of a Future Publishing (UK) magazine you can order online:

• Single issues and back issues https://www.magazinesdirect.com/single-issue/

• Binders https://www.magazinesdirect.com/merchandise/categories/binders/

• Guides and specials https://www.magazinesdirect.com/guides-and-specials/

Alternatively, please call our customer service team to place an order on +44 (0) 330 3331 122